Our client is looking for a Help Desk to be responsible for providing IT support employees and partners. Tasks: · Log, track, and monitor all requests. · Fulfill pre-defined and pre-approved services. · Log, categorize, and prioritize incidents. · Performs initial diagnosis and determine if escalation is necessary, either functional or hierarchical as appropriate. Investigate and diagnosis issues per internal policies and procedures. · Apply resolutions and/or workaround as appropriate to resto…
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Listed under Technology & IT jobs.