HelpDesk Support Dimondale,MI Hybrid Key Responsibilities & Tasks: Communication: Answer incoming calls and emails, meeting identified response standards. Request Logging: Log requests for technical assistance received via the dedicated support phone or email into the ticketing system. Case Monitoring: Monitor open cases for resolution within established timeframes and escalate to appropriate parties when necessary. Performance Metrics: Maintain acceptable levels for identified metrics, such as…
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Listed under Technology & IT jobs.