Administrative Assistant III

Loudoun County is one of the fastest-growing counties in the country, known for its excellent quality of
life and strong economy, while embracing its historic presence. Located 35 miles west of Washington
DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

The Loudoun County Health Department provides health services that enhance and ensure the health of all Loudoun County residents, including protecting the environment, preventing the spread of disease, and promoting health.
The Loudoun County Health Department is seeking a skilled, independent, and highly motivated individual to join our operations team as an Administrative Assistant. This is a full-time role with core work hours of Monday–Friday, 8:30 a.m. to 5:00 p.m.

Step into a role where your administrative expertise supports meaningful work that strengthens our community's health and resilience. As an Administrative Assistant III professional, you’ll be part of a dedicated team that thrives in both routine operations and moments when the community needs us most. This position is ideal for someone with strong administrative experience in a healthcare setting, comfortable navigating electronic health record systems, and an understanding of the importance of accurate insurance verification and billing processes. You’ll have the opportunity to take on complex tasks, collaborate with passionate public health staff, and contribute to services that directly impact residents’ well-being. If you’re looking for a dynamic environment where flexibility, professionalism, and purpose come together, this is a place where your skills will truly make a difference—even when that means stepping up during emergencies or supporting operations at alternative sites.

As an Administrative Assistant, you’ll play a key role in protecting and improving the health of Loudoun County residents. This is a meaningful opportunity to make a direct and lasting impact in our community.

Key responsibilities include, but are not limited to:

• Register and assist patients, collect and update demographic information, and support income eligibility and insurance-related processes.
• Schedule and confirm patient appointments, follow-ups, and procedures.
• Process patient checkouts, payments, billing, insurance verification, and daily reconciliations of billing, collections, and deposits.
• Maintain accurate patient records and office files while protecting confidential information in accordance with HIPAA and applicable privacy requirements.
• Provide courteous, responsive customer service to patients, County staff, vendors, visitors, and the public.
• Answer, screen, and route telephone calls and assist with resolving customer questions and concerns, including complex or difficult situations.
• Use electronic health record systems, automated systems, and other software to support efficient service delivery.
• Collaborate with administrative and healthcare staff and provide administrative support for community initiatives and events.
• Order and maintain office supplies and ensure the appropriate use of County equipment and resources.
• May provide limited task direction to volunteers, interns, temporary staff, or other assigned personnel; performs other duties as assigned.

Hiring salary is commensurate with experienceHigh School diploma or equivalent; three (3) years of related clerical/administrative work experience with computer automated systems and office applications experience; or equivalent combination of education and experience.

Preferred Qualifications:

• Associate’s degree or higher in a related field.
• Three (3) years of clerical/administrative work experience in a healthcare setting, with additional responsibility or expertise in medical billing and coding, data entry, cash handling, insurance verification, and customer service.
• Knowledge of healthcare systems and medical terminologies. Understanding of public health, compliance, and patient privacy regulations.
• English and Spanish language fluency.
• Medical reception experience.
• Experience working with electronic health records.

• Successful candidates will undergo background checks as required
• Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification).
• Complete FEMA ICS Certifications 100 and 700 within six (6) months of hire.