Human Resource Technician 2 (11-1722)

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

Pay is based on the location of the selected applicant; salary listed reflects applicants applying in Anchorage or Juneau.

What You Will Be Doing

As a Human Resource Technician 2 on the Learning & Development team, you’ll help keep our statewide Learning & Performance programs running smoothly. You’ll report directly to the Human Resource Consultant 3 and work closely with the Learning & Development Manager and another Human Resource Technician 2.

You don’t need to come in knowing our systems or processes — we’ll teach you those. What we’re looking for is someone who enjoys helping people, pays attention to the details, is comfortable learning new technology, and has a can-do approach to solving problems.

Help people navigate AspireAlaska

AspireAlaska is our statewide learning and performance management system, and you’ll help employees and supervisors use it successfully. You’ll respond to help desk tickets, answer questions, troubleshoot issues, and assist with training and performance-related tasks. That might mean responding to an email, answering an instant message, or jumping on a quick virtual call to help someone work through a problem.

Support Learning & Performance

You’ll help with the behind-the-scenes work that keeps our programs moving — setting up performance tasks, supporting evaluation cycles, assisting with training administration, creating certificates, managing records, and helping with office hours and other Learning & Development activities. You’ll also work with the Human Resource Consultant 3 and Learning & Development Manager to find ways to simplify processes, reduce unnecessary steps, and make things work better.

Bring your eye for detail

Some tasks will be routine or repetitive, and that’s okay. The details matter, and we need someone who can stay organized, follow through, and take pride in getting things right. Most importantly, we’re looking for someone who sees a problem and thinks:“Let’s figure it out.” 

If you enjoy helping people, learning new things, solving problems, and being someone others can count on, we’d like to hear from you.

Our Organization, Mission, and Culture

The Learning & Development Program is the State of Alaska's hub for professional growth — a small, close-knit team with a statewide reach and a big mission: to develop supervisors and employees who lead with integrity, treat people well, and do great work on behalf of Alaskans. We believe that how people are led matters, and we take that seriously. Our culture is collaborative, creative, and deeply human — we push each other to be better, we laugh a lot, and we genuinely care about the work we do and the people we do it with.

 

The Benefits of Joining Our Team

Purpose that's real. Your work will directly help employees and supervisors across Alaska navigate learning and performance processes. When you solve a problem or make a process easier, you’re making someone’s workday a little better.

A team worth showing up for. We’re a small, collaborative team that believes in helping each other, sharing what we know, and figuring things out together. You’ll work in tandem with another Human Resource Technician 2 and alongside the Human Resource Consultant 3 and Learning & Development Manager.

Room to learn. You don’t need to know AspireAlaska or our processes when you walk through the door. We’ll teach you. You’ll have opportunities to build your skills in learning systems, performance management, customer service, and process improvement.

Work that keeps you on your toes. No two days are exactly alike. You might be troubleshooting a help desk ticket in the morning, helping with a training in the afternoon, and figuring out how to make an administrative process more efficient the next day.

Flexibility built in. A hybrid schedule designed around productivity, collaboration, and getting the work done — while giving you flexibility in how you work.

A team that values work-life balance.We work hard, but we also believe people do their best work when they have time to recharge. We want you to be successful at work without having work consume your life.

 

The Working Environment You Can Expect 

If you’re based in Anchorage or the surrounding communities, you’ll have access to workspace in the Atwood Building. If you’re based in Juneau, you’ll have access to workspace in the State Office Building. And if you’re hired from outside of Anchorage or Juneau? There may be an opportunity for 100% telework provided you have a stable internet connection. Wherever you’re working, you’ll be part of a collaborative team that values communication, connection, and getting the work done.

The Learning & Development team currently works in a hybrid environment based on each individuals needs that balances flexibility with connection. We stay closely connected through Microsoft Teams, whether we’re working together in person or from our home offices. 

This position may also be eligible for travel upon approval. 

 

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Six months of entry technical level experience in human resource work equivalent to a Human Resource Technician 1 with the State of Alaska or the equivalent elsewhere. 

Substitution: 

Graduation from high school or the equivalent and one year of advanced clerical experience.

Substitution: 

One year of postsecondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year) in any field.

Special Note:  

High school graduation "equivalent" means one of the following: 1) a G.E.D (i.e. passing the General Educational Development test).; 2) completion of any basic adult education course of 480 class hours (16 weeks at 30 hours per week); 3) six months of work experience performing duties related to office or clerical support; 4) twelve months of work experience involving some routine tasks related to office or clerical support; 5) highest grade of school completed plus any kind of work experience that totals 12 years or more; or 6) acceptance for admission in full standing by an accredited college or university.

"Human resource" work includes experience in recruitment and selection, classification, employee training, employer provided benefits programs, employment law compliance, personnel, payroll, or employee or labor relations.

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

If you are selected for an interview, you will be required to provide:

• Copies of your last three professional performance evaluations 
• A list of three professional references that can accurately answer questions related to your work experience, education, knowledge, skills and abilities. 

EDUCATION
 If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
 Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
 If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE
 You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

 

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Rohan Ralliaram

Human Resource Consultant 5

Phone: 907-375-7704

rohan.ralliaram@alaska.gov