Workers Compensation Tech (PCN 073052)

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Workers Compensation, is recruiting for a
Workers Compensation Technician located in Anchorage!
No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 12.

What You Will Be Doing:
In this position, you will assist injured workers, employers, claim administrators, attorneys, and other parties navigating Alaska’s workers’ compensation system. You will review documents and filings for compliance with applicable statutes, regulations, and Division procedures and determine the appropriate processing action. This position requires careful attention to detail, sound judgment, and the ability to explain technical information clearly to people with varying levels of familiarity with workers’ compensation.

Our Mission, Values, and Culture:
The Workers’ Compensation system operates similarly to a court system, with the mission of ensuring the quick, efficient, fair, and predictable delivery of indemnity and medical benefits to injured workers at a reasonable cost to employers. This position supports the Division’s mission by providing the public with information and guidance about the Alaska Workers’ Compensation Act and regulations and by ensuring filings and case information are processed accurately and consistently.

Benefits of Joining Our Team:
Workers’ Compensation is a complex and interesting area of law that provides continual opportunities to learn. If you enjoy delving into legal processes, you will likely find this position fulfilling and rewarding. This position offers extensive on-the-job training and cross-training and provides a strong foundation for employees interested in developing their knowledge of workers’ compensation and pursuing future advancement within the Division.

The Working Environment You Can Expect:
Our office is located in midtown Anchorage near numerous restaurants and shops, with ample free parking available. The work is performed in an office environment and involves frequent computer use, document review, telephone and email communication, and interaction with coworkers and members of the public.

Who We Are Looking For:
We are interested in candidates who possess some or all of the following position specific competencies:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

To view the general description and example of duties for the position, please go to the following link:
https://www.governmentjobs.com/careers/Alaska/classspecs

Two years of journey level clerical work experience, performing tasks that require applying general programmatic and/or administrative knowledge and skill to complete assigned tasks. The required experience includes, but is not limited to, work such as Office Assistant 1 job class with the State of Alaska or the equivalent with another employer.
 
OR
 
One year of advanced level clerical work experience, performing tasks that require determining administrative and/or programmatic tasks to be completed, prioritizing work, and deciding the appropriate action to be taken based on interpretation and application of the organization's programs, policies, and regulations. The required experience includes, but is not limited to, work such as Office Assistant 2 job class with the State of Alaska or the equivalent with another employer.
 
Substitution:
Education from an accredited college may substitute for the required one year of journey clerical experience (3 semester or 4 quarter hours equal one month of experience).

**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

LEGAL EMPLOYMENT
The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

APPLICATION NOTICE
You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

BARGAINING UNIT
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov
  
For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska

Amanda Johnson
Workers’ Compensation Officer 2
Phone: 907-269-4958
amanda.johnson@alaska.gov