Department of Veterans Affairs
The My Healthy Vet (MHV) Change Agent Coordinator leads the facility's efforts to integrate MHV and SM among healthcare providers and patients. Serves as SM liaison and administrator to VISN and National MHV teams. This position is responsible for establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plans.
- This position is responsible for establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management, incorporate multiple channels to manage expectations and disseminate project progress. The core duties of this position include but are not limited to: Provides administrative and clerical support. Schedules appointments, coordinates meetings, and/or schedules conferences and teleconferences for clinic leadership. Answers telephone calls and answer inquiries from internal and external customers pertaining to online library services, My HealtheVet, VEC, and e-Benefits Ensures all mandatory documents referencing My HealtheVet and e-Benefits for Veterans are tracked and completed. Analyzes information and data; assists in preparation of presentations and proposals. Assists in the management of fund control points and Government Purchase Card. Identifies and recommends methods of eliminating, consolidating, simplifying or improving procedures and processes. Leads the facility's efforts to integrate My HealtheVet and Secure Messaging among healthcare providers and patients. Ensures the enrollment, authentication, and training on program usage of the My HealtheVet, VA.gov, and Secure Messaging. Serves as the Secure Messaging liaison and administrator to VISN and National My HealtheVet teams. Work Schedule: Monday to Friday, 7:30am to 4:00pm Telework: ADHOC Virtual: This is not a virtual position. Position Description/PD#: Communications Specialist/PD040170
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